Shipping & Delivery
This Shipping and Delivery Policy applies to purchases made through the Bensonix Streetwear LLC website. Our store is owned and operated by Bensonix Streetwear LLC.
By placing an order, you agree to the terms below. Please review this information before making a purchase.
1. Shipping Locations
We ship to most countries worldwide.
Delivery to certain remote areas, islands, or military addresses such as APO/FPO/DPO may be limited depending on the shipping carrier.
2. Order Processing
All products are physical metal signs and wall decor items and are prepared after an order is placed.
Our products may include metal signs, metal wall art, decorative wall panels, themed wall decorations, printed metal decor, and other physical home decor items designed for indoor display.
Processing time: 3–5 business days
Orders are processed Monday–Friday, excluding holidays.
Because some metal signs and wall decor products may be made to order or customized, once an order enters production or shipping, it may not be modified or canceled.
3. Shipping and Delivery Time
After processing, orders are shipped using trusted logistics partners.
Shipping time: 7–10 business days
Total delivery time: 10–15 business days
Delivery times are estimates and may vary due to:
Customs clearance
Carrier delays
Peak seasons or holidays
Other logistics factors
4. Shipping Costs
Shipping fees are calculated at checkout based on:
Destination
Shipping method
Order weight and size
The final shipping cost will be shown before payment.
5. Order Tracking
A tracking number will be provided once your order has shipped.
Please allow 1–3 business days for tracking updates to appear.
6. Shipping Issues
If you experience any delivery issues, please contact us.
Common cases include:
Damaged items: Please provide photos of the package and product
Incorrect address: Customers are responsible for providing accurate shipping details
Lost packages: We will review confirmed lost shipments and provide a suitable resolution
Product-related issues: Please provide clear photos showing the damage, defect, printing issue, incorrect item, or finishing problem
7. Fulfillment and Supplier Information
Some orders may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, destination, and logistics route, orders may be processed through one of the following fulfillment locations:
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
Please note that these supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we specifically provide written return instructions.
For customer service, returns, refunds, order questions, or shipping support, please contact Bensonix Streetwear LLC directly using the contact information below.
Contact Information
Bensonix Streetwear LLC
Email: admin@bensonixshop.com
Phone: +1 9568238816
Address: 900 S 14th Ave, Laurel, MS 39440, United States