Shipping & Delivery
This Shipping and Delivery Policy applies to purchases made through the Bensonix website. The store is owned and operated by BENSONIX LLC.
By placing an order, you agree to the terms below. Please review this information before making a purchase.
1. Shipping Locations
We ship to most countries worldwide. Delivery to certain remote areas, islands, or military addresses such as APO/FPO/DPO may be limited depending on the shipping carrier.
2. Order Processing
All products are physical metal signs and wall decor items prepared after an order is placed.
Our products may include metal signs, metal wall art, decorative wall panels, themed wall decorations, printed metal decor, and other physical home decor items designed for indoor display and, where stated on the product page, outdoor display.
Production and processing typically take 3–5 business days before shipment. Orders are processed Monday–Friday, excluding holidays.
Because some products are made to order or customized, an order may not be modified or canceled after it enters production or shipping.
3. Shipping and Delivery Time
After production is completed, most orders arrive within 6–10 business days. Delivery times are estimates and may vary because of customs clearance, carrier delays, peak seasons, holidays, or other logistics factors.
A tracking number will be sent after the order ships.
4. Shipping Costs
Free standard shipping is available on orders over $299. If an order does not qualify, the applicable shipping fee is calculated at checkout based on destination, shipping method, order weight, and package size. The final shipping cost is shown before payment.
5. Order Tracking
A tracking number will be provided once your order has shipped. Please allow 1–3 business days for tracking updates to appear.
6. Shipping Issues
If you experience a delivery issue, contact us at admin@bensonixshop.com. For damaged, defective, incorrect, or product-related issues, contact us within 7 days of delivery and include your order number plus clear photos or videos of the item and packaging. We review each case and provide an appropriate resolution based on the circumstances.
Customers are responsible for providing an accurate shipping address. Confirmed lost shipments are reviewed case by case.
7. Fulfillment and Supplier Information
Some orders may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, destination, and logistics route, orders may be processed through one of the following fulfillment locations:
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
These supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we provide written return instructions.
Contact Information
BENSONIX LLC
Email: admin@bensonixshop.com
Phone: +1 956-823-8816
Address: 900 S 14th Ave, Laurel, MS 39440, United States