Privacy policy
Bensonix Streetwear LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When you use our website, we may collect or process certain personal information, including:
Contact details such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including the products you view, add to cart, purchase, return, cancel, or request support for.
Payment-related information, such as payment method, transaction details, payment confirmation, and billing information. Please note that payment card details may be processed by secure third-party payment providers.
Account information, if applicable, such as username, password, preferences, and account settings.
Communication information, including messages you send to us for customer support, order questions, refund requests, or other inquiries.
Device and usage information, including IP address, browser type, device information, pages visited, and how you interact with our website.
2. How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, subscribe to updates, or submit information through our website.
Automatically through cookies, analytics tools, and similar technologies when you browse or interact with our website.
From service providers and partners who help us operate our website, process payments, fulfill orders, arrange shipping, provide customer support, or improve our services.
3. How We Use Your Personal Information
We may use your personal information to:
Process and fulfill your orders for physical metal signs and wall decor products.
Arrange production, fulfillment, shipping, delivery, returns, replacements, or refunds.
Provide customer support and respond to your questions or requests.
Send order confirmations, tracking updates, service messages, and other order-related communications.
Improve our website, product offerings, customer experience, and overall services.
Detect, prevent, and investigate fraud, unauthorized activity, or security issues.
Comply with applicable laws, legal obligations, and business record requirements.
Send marketing or promotional communications, where permitted by law. You may opt out of promotional emails at any time.
4. How We Disclose Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:
Shopify, which powers our online store and helps us provide website, checkout, payment, and order management services.
Payment processors that securely process transactions.
Shipping carriers and logistics providers that help deliver orders.
Fulfillment and supplier partners, including Merchize, when needed for production, fulfillment, shipping, or logistics.
Customer support, marketing, analytics, security, IT, and cloud service providers.
Legal, regulatory, or government authorities when required by applicable law or valid legal process.
We do not sell customer personal information in the ordinary sense of selling customer lists for money. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling.” Where required by law, you may have the right to opt out of such activities.
5. Supplier and Fulfillment Partner
Some products may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Personal information such as your name, shipping address, phone number, email address, and order details may be shared when necessary to process, produce, fulfill, and deliver your order.
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
These supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. For customer service, returns, refunds, order questions, or privacy requests, please contact Bensonix Streetwear LLC directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the website, remember your preferences, analyze website traffic, improve performance, support checkout functionality, and provide relevant marketing or advertising.
You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or checkout functions.
7. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our website, checkout, payment, and related services.
Information submitted through our website may be transmitted to Shopify and other service providers that help us operate the store, process payments, and provide services to customers.
Shopify may also process certain data to provide, protect, improve, and support its platform and services.
8. Third-Party Websites and Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.
If you visit a third-party website, you should review its privacy policy and terms before providing personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where required.
10. Data Security
We take reasonable steps to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
11. Data Retention
We retain personal information for as long as necessary to provide our services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
The length of time we retain information may depend on the type of information, the purpose of collection, and applicable legal requirements.
12. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Opt out of certain targeted advertising or data sharing activities where applicable by law.
To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.
13. Marketing Communications
We may send promotional emails or updates if you have subscribed or where permitted by law.
You can unsubscribe from promotional emails by using the unsubscribe link included in our emails. Even if you opt out of marketing emails, we may still send important non-promotional emails related to your orders, account, or customer service requests.
14. International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
When required, we rely on appropriate safeguards or legal mechanisms to protect personal information transferred internationally.
15. Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.
Depending on your location, you may also have the right to contact your local data protection authority.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.
Any updates will be posted on this page. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
17. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Bensonix Streetwear LLC
Email: admin@bensonixshop.com
Phone: +1 9568238816
Address: 900 S 14th Ave, Laurel, MS 39440, United States