Return and Refund Policy
This Return and Refund Policy applies to purchases made through the Bensonix Streetwear LLC website. Our store is owned and operated by Bensonix Streetwear LLC.
By placing an order on our website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.
Section 1 – Return Eligibility
We review all return and refund requests on a case-by-case basis.
Our store sells physical metal signs and wall decor products only. We do not offer digital or downloadable items.
Our products may include metal signs, metal wall art, decorative wall panels, themed wall decorations, printed metal decor, and other physical home decor items designed for indoor display.
Customers may be eligible for a return, replacement, or refund in the following cases:
The item is not delivered within the expected timeframe
The item received is incorrect
The item received is significantly different from the product description
The package is confirmed lost by the shipping carrier
The item arrives damaged during shipping
The item has a confirmed production, printing, or finishing defect
To submit a request, customers must provide clear photo or video evidence showing the issue. Requests without sufficient proof may not be approved.
Please note that customized, personalized, or made-to-order metal signs and wall decor products may not be eligible for return unless they arrive damaged, defective, incorrect, or significantly different from the product description.
Section 2 – Request Timeframe
Customers must contact us within 7 days of receiving the product.
Requests submitted after this period may not be eligible for review.
Section 3 – Refund Process
If a request is approved, a refund will be issued to the original payment method.
Original shipping fees are non-refundable unless required by applicable law or the issue was caused by our error.
All requests are subject to verification of order details, delivery status, and the reported issue.
Section 4 – Refund Processing Time
Once approved, refunds are processed to the original payment method.
Most refunds are completed within 5–10 business days, depending on your bank or payment provider.
Section 5 – Delayed Refunds
If you have not received your refund after 10 business days:
Check your bank account or card statement again
Contact your bank or payment provider
If the issue persists, contact our support team
Section 6 – Product Support
If you experience any issues with your order, please contact us.
Depending on the situation, we may offer a replacement product, refund, or another appropriate solution.
For product-related issues, customers should provide clear photos or videos showing the damage, defect, printing issue, incorrect item, or finishing problem so we can review the case properly.
Section 7 – Supplier and Fulfillment Information
Some products may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, shipping destination, and logistics route, orders may be processed through one of the following fulfillment locations:
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
Please note that these supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we specifically provide written return instructions.
For customer service, returns, refunds, order questions, or product support, please contact Bensonix Streetwear LLC directly using the information below.
Contact Information
Bensonix Streetwear LLC
Email: admin@bensonixshop.com
Phone: +1 9568238816
Address: 900 S 14th Ave, Laurel, MS 39440, United States