Return and Refund Policy
This Return and Refund Policy applies to purchases made through the Bensonix Shop website. Our store is owned and operated by Bensonix Streetwear LLC (doing business as Bensonix Studio).
By placing an order on our website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.
Section 1 – Return Eligibility
We accept returns within 7 days of delivery for any reason, including change of mind or buyer's remorse. You do not need to provide a reason to return an item.
To be eligible, the item must be unused, in its original condition, and returned in its original packaging.
Our store sells physical metal signs and wall decor products only. We do not offer digital or downloadable items.
Our products may include metal signs, metal wall art, decorative wall panels, themed wall decorations, printed metal decor, and other physical home decor items designed for indoor display.
In addition to change-of-mind returns, you are entitled to a replacement or full refund, with no restocking fee and no return shipping cost, in any of the following cases:
The item is not delivered within the expected timeframe
The item received is incorrect
The item received is significantly different from the product description
The package is confirmed lost by the shipping carrier
The item arrives damaged during shipping
The item has a confirmed production, printing, or finishing defect
For these cases, please provide clear photo or video evidence showing the issue so we can resolve it quickly. Photo evidence is not required for change-of-mind returns.
Section 2 – Request Timeframe
Customers must contact us within 7 days of receiving the product to start a return.
Once your return is approved, please ship the item back within 14 days of approval.
Section 3 – Return Shipping and Restocking Fee
For change-of-mind returns, the customer is responsible for return shipping costs, and a restocking fee of 15% of the item price applies. This reflects the cost of producing made-to-order metal decor.
For items that arrive damaged, defective, incorrect, or significantly different from the product description, we cover return shipping in full and no restocking fee applies.
Section 4 – Exchanges
Exchanges are available within the same 7-day window, under the same conditions as returns.
Section 5 – Refund Process
If a request is approved, a refund will be issued to the original payment method.
Original shipping fees are non-refundable unless required by applicable law or the issue was caused by our error.
All requests are subject to verification of order details, delivery status, and the reported issue.
Section 6 – Refund Processing Time
Once we receive and inspect your returned item, refunds are processed to the original payment method within 10 business days.
Most refunds are completed within 5–10 business days, depending on your bank or payment provider.
Section 7 – Delayed Refunds
If you have not received your refund after 10 business days:
Check your bank account or card statement again
Contact your bank or payment provider
If the issue persists, contact our support team
Section 8 – Product Support
If you experience any issues with your order, please contact us.
Depending on the situation, we may offer a replacement product, refund, or another appropriate solution.
Section 9 – Supplier and Fulfillment Information
Some products may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, shipping destination, and logistics route, orders may be processed through one of the following fulfillment locations:
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
Please note that these supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we specifically provide written return instructions.
For customer service, returns, refunds, order questions, or product support, please contact Bensonix Streetwear LLC directly using the information below.
Contact Information
Bensonix Streetwear LLC
Email: admin@bensonixshop.com
Phone: +1 9568238816
Address: 900 S 14th Ave, Laurel, MS 39440, United States